Shipping policy

We know waiting for new skates is the hardest part. 🛼 We’ll get your order moving as quickly as possible and send tracking information once it’s on the way.

Order Processing

Please allow 1–3 business days for order processing and fulfillment before shipment.

Business days are Monday through Friday, excluding major holidays.

During holidays, sales, new product releases, or other high-volume periods, processing may occasionally take a little longer.

Shipping Methods

Most U.S. orders are shipped using UPS Ground or USPS ground services.

Delivery times depend on your location, the carrier, and where the item is being fulfilled. Shipping estimates provided at checkout are estimates and are not guaranteed delivery dates.

Once your order ships, you’ll receive an email with tracking information.

Orders Shipped From Multiple Locations

Sunday Skate Co. works with multiple skate manufacturers and distributors throughout the United States.

Because of this, items from the same order may occasionally ship separately and arrive in more than one package. You will receive tracking information for each shipment when available.

There is no additional shipping charge to you simply because we divide an order into multiple shipments.

Shipping Addresses

Please double-check your shipping address before completing your order.

Customers are responsible for providing a complete and accurate delivery address. If you notice an error after ordering, contact us as quickly as possible. We’ll do our best to update the address before shipment, but we cannot guarantee changes once an order has entered fulfillment.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Tracking

Tracking information will be emailed to you once your order has shipped.

Please allow up to 24 hours for tracking information to begin updating after you receive your shipping confirmation.

Carrier Delays

Once a package has been handed over to UPS or USPS, occasional delays can occur due to weather, holidays, carrier disruptions, or other circumstances outside our control.

We’ll always do what we reasonably can to help if something goes wrong with your shipment.

Lost or Missing Packages

If your tracking shows no movement for an unusual amount of time or you believe your package may be lost, contact us so we can help investigate with the carrier.

If tracking shows a package as delivered but you cannot locate it, please first check around your property, with household members or neighbors, and with the carrier. If it still cannot be located, contact us and we’ll help determine the next steps.

Damaged Packages

If your order arrives damaged, please keep the product, packaging, and shipping box and contact us as soon as possible.

Photos of the item and packaging may be required so we can work with the carrier or manufacturer to resolve the issue.

Returns

Shipping costs and eligibility for returns are covered separately in our Return & Exchange Policy.

For returns related to size, fit, preference, or change of mind, customers are responsible for return shipping unless otherwise stated.

Questions?

Have a question about your order or shipping?

Sunday Skate Co.
hello@sundayskateco.com

Good skating. Good days. ☀️🛼